About Amerisurv| Contact    
Magazine | Newsletter    
Flickr Photos | Advertise    
HomeNewsNewsletterAmerisurv DirectoryJobsStoreAuthorsHistoryArchivesBlogVideosEvents
Register to receive the Amerisurv Newsletter | Also See Our LiDAR News Newsletter | RSS Feed  

Sponsored By

Software Reviews
Continuing Series
An RTN expert provides everything you need to know about network-corrected real-time GNSS observations.
Click Here to begin the series,
or view the Article PDF's Here
76-PageFlip Compilation
of the entire series
Test Yourself

Got Answers?
Test your knowledge with NCEES-level questions.
  Start HERE
Meet the Authors
Check out our fine lineup of writers. Each an expert in his or her field.
Wow Factor
Sponsored By

Product Reviews
Partner Sites







Spatial Media LLC properties




  The American Surveyor     

Topcon Introduces New Remote Job Site Support Service with Bundled Cellular Data Print E-mail
Written by Topcon Positioning Group   
Wednesday, 08 March 2017

Livermore, Calif., USA/ Capelle A/d Ijssel, The Netherlands – March 7, 2017 – Topcon Positioning Group announces a new service tier for its real-time 3D job site monitoring and management system — Sitelink3D Support Desk. This service offers a bundled cellular data plan — eliminating the need to provide an external SIM card for both Sitelink3D and the new Sitelink3D Support Desk packages.

“The new entry-level service offers both remote support and file transfer. When service situations arise, Sitelink3D Support Desk provides real-time connectivity allowing Topcon support staff and distributors to view, and remotely adjust configurations and settings on the control box, as well as send and install any updates,” said Murray Lodge, senior vice president and general manager of the Construction Business Unit. “The remote service heavily reduces machine downtime, with most issues resolved in real time, without the need for an in-person troubleshooting call.”

The system update is also designed to deliver a more cost effective service for the full array of Sitelink3D features with the bundled data plan.

“This service allows equipment managers to track their Topcon machine control components through the Support Desk interface using any web browser,” said Lodge. “Contractors with large fleets often have difficulty tracking components, when their 3D systems move between machines. Now with Sitelink3D Support Desk, they can use pairing tags, a new feature of Support Desk, to track those components as they are moved from machine to machine.”

The service is designed to improve support workflows with requests submitted directly to a selected Support Desk by the machine operator. The support request will generate notifications on both the Support Desk webpage, and by emailing each support tech — improving response times.

“Once connected, Sitelink3D Support Desk users can easily upgrade for the full advantages of Sitelink3D and Sitelink3D Enterprise — with no additional hardware,” said Lodge.

For more information, visit topconpositioning.com.

About Topcon Positioning Group
Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com). Its European head office is in Capelle a/d IJssel, the Netherlands (topconpositioning.eu). Topcon Positioning Group designs, manufactures and distributes precise positioning products and solutions for the global surveying, construction, agriculture, civil engineering, BIM, mapping and GIS, asset management and mobile control markets. Its brands include Topcon, Sokkia, Tierra, Wachendorff Elektronik, Digi-Star, RDS Technology, NORAC and 2LS. Topcon Corporation (topcon.com), founded in 1932, is traded on the Tokyo Stock Exchange (7732).

< Prev   Next >


Amerisurv Exclusive Online-only Article ticker
Featured Amerisurv Events
List Your Event Here
contact Amerisurv


Carlson Unveils

press [at] amerisurv.com
Online Internet Content


News Feeds

Subscribe to Amerisurv news & updates via RSS or get our Feedburn
xml feed

Need Help? See this RSS Tutorial

Historic Maps

post a job
Reach our audience of Professional land surveyors and Geo-Technology professionals with your GeoJobs career ad. Feel free to contact us if you need additional information.


Social Bookmarks

Amerisurv on Facebook 

Amerisurv LinkedIn Group 

Amerisurv Flickr Photos 

Amerisurv videos on YouTube 



The American Surveyor © All rights reserved / Privacy Statement
Spatial Media LLC
7820B Wormans Mill Road, #236
Frederick MD 21701
301-695-1538 - fax